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January 1, 2021

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CSP’s COMMUNITY ACCOUNTABILITY REPORTING SYSTEM

If you are a community member or local partner benefiting from a CSP project, and have a concern or complaint pertaining to a program-related activity, please contact the CSP CARES hotline by phone or WhatsApp 81-747300 or by e-mail LBN-CSP-Hotline@lebanoncsp.org

The CSP CARES complaint mechanism is confidential and enables CSP to respond to the beneficiaries’, communities’, and local partners’ complaints. CSP CARES Hotline is exclusively for communicating and responding to complaints related to the activities and projects implemented by CSP or by one of its partners, and it is not to request information or file a complaint related to other issues